Privacy Policy

African Languages Lab AI Solutions LTD ("All Voices," "we," "our," or "us") respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, disclose, store, transfer, and protect your personal information when you use the All Voices App (the "App"), our websites, APIs, and related services.

By creating an account or using the All Voices App, you acknowledge that you have read and understood this Privacy Policy.

This Privacy Policy should be read together with our Terms of Service.

The All Voices App is operated by:

African Languages Lab AI Solutions LTD

Email: info@africanlanguageslab.com

Website: https://all-voices.africanlanguageslab.com

Where required under applicable law, African Languages Lab AI Solutions LTD acts as the data controller for the personal information described in this Privacy Policy.

This Privacy Policy applies to:

• The All Voices mobile application
• The All Voices website
• APIs and developer services
• Customer support services
• Speech, translation, transcription, annotation, and AI language services
• Research programs operated through the platform

We use your information to:

• Create and manage accounts
• Authenticate users
• Deliver AI-powered services
• Provide speech recognition
• Generate transcriptions
• Translate content
• Improve language technologies
• Improve AI models
• Personalize user experiences
• Respond to customer support requests
• Maintain security
• Detect fraud
• Improve accessibility
• Conduct analytics
• Meet legal obligations
• Enforce our Terms of Service

The All Voices App uses artificial intelligence and machine learning technologies to provide services including:

• Speech recognition
• Speech-to-text
• Machine translation
• Language understanding
• Text generation
• Language analysis
• Voice processing

Some responses, translations, summaries, or recommendations you receive may be generated wholly or partially by AI systems.

Although we continually improve our systems, AI-generated outputs:

• May contain inaccuracies
• May omit information
• Should be independently verified before being relied upon
• Are not legal, medical, financial, or professional advice

Where appropriate, the All Voices App will identify when users are interacting with AI-generated content rather than a human representative.

The All Voices platform supports the development of language technologies.

Where permitted by law and subject to your choices, we may use voice recordings, speech samples, language annotations, and related information to:

• Improve speech recognition
• Improve machine translation
• Improve transcription quality
• Train AI language models
• Evaluate AI systems
• Build language datasets
• Support linguistic research
• Improve accessibility technologies

Whenever reasonably possible, datasets used for research or AI development will be anonymized or de-identified.

Certain processing activities require your consent.

Where required by law, we will request your consent before:

• Collecting voice recordings for research purposes
• Using recordings for AI model training
• Sharing recordings with research partners
• Processing special categories of personal information where applicable

You may withdraw your consent at any time.

Withdrawal of consent will not affect processing that occurred before the withdrawal.

Some All Voices App features may become unavailable if consent is withdrawn.

Some voice technologies may analyze characteristics of your speech to improve recognition accuracy or verify user identity.

Unless expressly stated otherwise, All Voices does not use voice recordings to uniquely identify individuals for commercial profiling.

Where voice characteristics could reasonably be considered biometric information under applicable law, we will:

• Process such information only for legitimate purposes
• Apply enhanced security safeguards
• Limit access to authorized personnel
• Obtain consent where legally required
• Retain such information only for as long as necessary

Where applicable, we process personal information on one or more of the following legal bases:

• Your consent
• Performance of a contract
• Compliance with legal obligations
• Protection of vital interests
• Legitimate business interests that do not override your rights and freedoms

We do not sell your personal information.

We may share information with:

Because our infrastructure and service providers may operate globally, your information may be transferred to and processed in countries outside Ghana.

Where personal information is transferred internationally, we will implement appropriate safeguards, which may include:

• Contractual data protection obligations
• Technical and organizational security measures
• Encryption
• Access controls
• Vendor due diligence
• Other lawful transfer mechanisms recognized under applicable law

We retain information only for as long as necessary to:

• Provide our services
• Meet legal obligations
• Resolve disputes
• Improve AI technologies where legally permitted
• Maintain platform security

When no longer needed, information will be securely deleted, anonymized, or irreversibly de-identified.

Subject to applicable law, you may have the right to:

• Access your personal information
• Correct inaccurate information
• Delete personal information
• Restrict processing
• Object to certain processing
• Withdraw consent
• Request portability of your data
• Request information about automated processing
• Lodge a complaint with the appropriate supervisory authority

To submit a privacy request, contact us using the details below.

Please include:

• Your name
• Email associated with your account
• The right you wish to exercise
• Any information that helps us locate your records

We may request additional information to verify your identity before processing your request.

We aim to respond within the timeframes required under applicable law.

We use administrative, technical, and organizational safeguards including:

• Encryption in transit
• Encryption at rest where appropriate
• Multi-factor authentication for administrative access
• Role-based access controls
• Secure cloud infrastructure
• Continuous monitoring
• Regular security reviews
• Audit logging

Although we use reasonable safeguards, no system is completely secure.

The All Voices App is not directed at children under the minimum legal age unless parental or guardian consent has been obtained where required by law.

If we learn that personal information has been collected without the required consent, we will take reasonable steps to delete it.

We may use cookies and similar technologies to:

• Remember user preferences
• Authenticate users
• Improve All Voices App functionality
• Measure usage
• Analyze performance
• Enhance security

You may control certain cookie settings through your browser or device.

Our services may integrate third-party products.

Those providers operate under their own privacy policies, and we encourage users to review them.

We may update this Privacy Policy periodically.

When material changes are made, we will:

• Update the "Last Updated" date
• Notify users where required by applicable law

Continued use of the All Voices App constitutes acceptance of the revised Privacy Policy.

This Privacy Policy shall be governed by the laws of the Republic of Ghana, including the Data Protection Act, 2012 (Act 843) and any applicable regulations issued by the Data Protection Commission.

Nothing in this Privacy Policy limits any statutory rights that users may have under applicable law.

For questions, privacy requests, or complaints regarding this Privacy Policy, please contact:

African Languages Lab AI Solutions LTD

Email: info@africanlanguageslab.com

Website: https://all-voices.africanlanguageslab.com

If you believe your personal information has been processed in violation of applicable law, you may also contact the Data Protection Commission of Ghana in accordance with the procedures established under the Data Protection Act, 2012 (Act 843).